Refund policy

Last Updated: April 11, 2025

Thank you for shopping with Vape Dubai Puffs, your trusted vape shop in Dubai. We strive to ensure complete satisfaction with every purchase. Please review our policy below for returns and refunds.

1. Overview

Vape Dubai Puffs always ensures smooth shopping experience and customer satisfaction is our priority. Due to the nature of vaping products, we adhere to strict hygiene and safety regulations.

📌 Key Points:
✔ 3-Day Return Window – Request must be made within 3 days of delivery.
✔ Unopened & Unused Products Only – For health and safety reasons.
✔ Original Packaging Required – Items must be in resalable condition.

2. Eligibility for Returns

To qualify for a return/refund:
✔ Proof of Purchase (order number/receipt) must be provided.
✔ Product must be:

  • In original, undamaged packaging

  • Unused & unopened

  • Free of tampering

❌ Non-Returnable Items:

  • Opened/disposable vapes

  • E-liquids with broken seals

  • Products purchased during sales/discounts (unless defective)

3. How to Initiate a Return

1️⃣ Contact Us via:

2️⃣ Provide:

  • Order number

  • Product photos (if applicable)

  • Reason for return

3️⃣ Wait for Approval – Our team will verify eligibility within 24 hours.

4. Refund Process

🔹 Approved Returns:

  • Refund issued to original payment method within 3-5 business days.

  • Credit card/bank processing times may vary.

🔹 Declined Returns:

  • If the product doesn’t meet our policy, we’ll notify you with an explanation.

5. Exchanges

We only replace items if:

  • They arrive defective/damaged (must report within 24 hours of delivery).

  • Wrong item was shipped (verified by our team).

📦 Return Shipping:

  • Customer covers return shipping costs (if applicable).

  • We recommend using tracked shipping for proof of delivery.

6. Non-Refundable Situations

❌ No refunds for:

  • Products used or opened.

  • Change of mind after purchase.

  • Incorrect orders due to customer-provided wrong address.

7. Need Help?

For questions or assistance:
📧 Email: support@vapedubaipuffs.com
📞 Phone/WhatsApp: +971525075332

Why Choose Vape Dubai Puffs?

✔ Fastest Dubai Delivery (2-3 hours)
✔ 100% Authentic Products
✔ Dedicated Customer Support

Note: This policy complies with UAE consumer protection laws. We reserve the right to update terms without prior notice.