Frequently Asked Questions
Vape Dubai Puffs gives you smooth and hassle-free shopping experience. Below, you'll find answers to our most common questions about shipping, returns, product quality, and more. Can't find what you need? Our friendly team is always here to help—just contact us for personalized support!
Yes! We are a fully licensed and authorized vape retailer in Dubai, offering only 100% authentic products from leading global brands.
We specialize in premium disposable vapes, pod systems, e-liquids, and heat-not-burn products from top brands like Elf Bar, Lost Mary, OXVA, and IQOS.
Reach us via WhatsApp at +971522757242, email at support@vapedubaipuffs.com, or through our 24/7 live chat. We typically respond within 1 hour during business hours.
Yes! We offer Multiple payment options including credit/debit cards, Apple Pay, Google Pay.
Yes! COD is available for all UAE orders.
Shipping policy
We offer fast delivery across all UAE Emirates, with 2-3 hour service in Dubai, Sharjah & Ajman and next-day delivery elsewhere.
Yes! Orders placed before 9PM get same-day delivery in Dubai/Sharjah/Ajman (2-3 hours).
Absolutely - all orders over 300 AED qualify for free delivery UAE-wide.
Yes! Once your order ships, you’ll receive a tracking link via SMS/email to monitor your delivery in real-time.
Currently, we only deliver within the United Arab Emirates.
Returns and exchanges
Yes! Unopened/unused items can be returned within 3 days of delivery. Just contact us with your order details, and we’ll assist you.
Exchanges are available for defective or incorrect items. Contact us within 24 hours of delivery with photos of the issue.
Refunds are processed within 3-5 business days after we receive your return.